Collection

Please follow these Simple Rules to ensure uninterrupted pick-up:

• Have your garbage or recycling cart at the curbside, the evening prior to your pick-up day.
• Place carts with handle facing the house.
• Keep carts away from mailboxes, parked cars and any other object that may block access.
• Tie and/or securely close all garbage bags to eliminate spillage.
• Cart lid must be closed and all items placed in it to eliminate additional service charges.
• Do not put out bulk items for pick-up unless prior service request has been submitted and scheduled.

For safety reasons and to comply with landfill regulations, we are unable to pick-up the following items in either your garbage cart:

• Dirt, rocks, demolition or construction debris
• Hot Ashes
• Paint liquids (paint cans must be dried out completely before placing them in your garbage cart)
• Hazardous Materials
• Chemicals or pesticides
• Medical waste, including needles, blood products, etc.
• Flammables
• Tires (however you may take up to 5 tires to the New Hanover County landfill to dispose of at no charge)
• Yard waste, including brush, trees, leaves, grass clippings, etc.

Items that can be placed in your recycling cart include:

• Tin food cans
• Glass bottles and jars
• Newspaper
• Plastic containers identified with #1 or #2
• Magazines
• White, colored and computer paper
• Corrugated cardboard boxes, flattened
• cereal and food boxes
• Phone books with soft covers
• Brochures, junk mail, paper bags
• Catalogues (less than 2 inches thick)

NON Recyclable items:

• Styrofoam
• Dirt, rocks, demolition or construction debris
• Hot Ashes
• Paint liquids (paint cans must be dried out completely before placing them in your garbage cart)
• Hazardous Materials
• Chemicals or pesticides
• Medical waste, including needles, blood products, etc.
• Flammables
• Tires (however you may take up to 5 tires to the New Hanover County landfill to dispose of at no charge)
• Yard waste, including brush, trees, leaves, grass clippings, etc.
• Plastic garbage bags
• Plastic Grocery bags
• Baby Diapers
• Car parts
• Clothing
• Egg Cartons

Recycling Reminders:

• Do not put anything in your Recycling cart that is not recyclable or it will not be picked up.
• Remove tops and lids from all bottles, jars and plastic containers.
• Rinse out the items before placing them in your recycling cart.
• Styrofoam and plastic bags are not recyclable and should not be in your recycling cart.

We understand that everyone makes mistakes and/or forgets, so we will leave you a reminder note. However, repeated abuse will result in additional charges, skipped pick-up and/or service cancellation.